Refund policy

Returns & Refund Policy

We want you to be happy with your purchase from Southern Light Art Co.

Standard physical products

If you purchase a non-personalised physical product and change your mind, please contact us within 14 days of receiving your order to request a return.

Returned items must be unused, in their original condition and, where possible, in their original packaging.

Please contact us before returning an item so that we can provide the appropriate return instructions. Unless the item is faulty, damaged or incorrect, return postage is normally the customer's responsibility.

Personalised and custom-made products

Many Southern Light Art Co. products are created specifically for you using names, dates, photographs, locations or other information supplied by you.

Because these products are made to your specifications, personalised or custom-made items cannot normally be returned or cancelled simply because you have changed your mind.

This does not affect your rights if an item arrives faulty, damaged, incorrectly produced or materially different from what you ordered.

Please carefully check all names, dates, spelling, photographs and other personalisation information before submitting your order.

Digital downloads

Digital products are supplied electronically and are not physical items.

Where applicable, by requesting immediate access to or downloading digital content, you acknowledge that your statutory cancellation right may end once supply of the digital content has begun with your consent.

If you experience a problem with a digital file, please contact us and we will be happy to help.

Damaged, faulty or incorrect items

Please inspect your order when it arrives.

If your item is damaged, defective, incorrectly printed or you receive the wrong item, contact us as soon as reasonably possible. Please include your order number and, where appropriate, photographs showing the problem.

We will assess the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with your legal rights.

Refunds

Once an agreed return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be made to the original payment method. Processing times after a refund has been issued can vary depending on your bank or payment provider.

Contact us

For questions about returns, refunds or problems with an order, please contact us using the contact details provided on our website.

Your statutory consumer rights are not affected by this policy.