Shipping policy

At Southern Light Art Co., many of our products are made to order especially for you.

Order processing

Most physical products are produced after your order is placed. Production times vary depending on the product, personalisation requirements and production location.

Estimated delivery times shown at checkout include an estimate based on the destination and shipping method, but delivery dates cannot be guaranteed.

Worldwide delivery

We offer delivery to many destinations worldwide.

To help reduce unnecessary shipping distances and delivery times, your order may be produced and dispatched by one of our fulfilment partners located closer to your delivery address.

As a result, products within the same order may occasionally be produced at different facilities and arrive in separate packages.

Personalised orders

Personalised products may require additional processing time while your artwork or customisation is prepared.

Please ensure that all names, dates, photographs, locations and other personalisation details supplied with your order are correct.

Shipping charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery times

Delivery times vary depending on the product, destination, production location and shipping service used.

Occasional delays can occur due to circumstances outside our control, including postal or courier delays, customs processing, severe weather and peak seasonal demand.

International orders

International orders may be subject to customs procedures, import taxes, duties or other charges depending on the destination country.

Where such charges are not collected at checkout, they may be payable by the recipient. Customers are responsible for any applicable import charges imposed by their local authorities.

Incorrect delivery addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. Once an order has entered production or been dispatched, we may not be able to change its delivery address.

Lost or damaged orders

If your order arrives damaged, or you believe it has been lost in transit, please contact us with your order number and details of the problem. For damaged products, photographs may be requested so that we can resolve the issue as quickly as possible.

Contact us

If you have any questions about the delivery of your order, please contact us using the contact information provided on our website.